What is Box For Monkeys?
Box For Monkeys is an awesome, truly amazing subscription service!
We have different options for you and our boxes are $59.95 or $79.95. If you subscribe, we include shipping. Score! If you would like a one off, we need to charge you a flat rate of $7.95 for shipping. (This is a bargain compared to what we pay Australia Post! )
You can choose to receive your subscription box monthly, every second month or four times a year.
In the $59.95 box you will get fun activities to make, ideas to create, a game to play, a book to read and lots more. For $10 extra you can add on sibling items. This will include an create item; colouring in book / activity book / stamps or stickers.
Our boxes are either for ages 3-6 or 6-10.
I love your boxes! How can I tell you?
Thank you, you’re the best! We would love to hear what you think. Please email us at hello@BoxForMonkeys.com or you can always publicly praise us too by tagging us on Facebook @BoxForMonkeys or using the hashtag #BoxForMonkeys on Instagram.
How is my Box For Monkeys sent?
Very carefully and lovingly by Australia Post. It will arrive any time between 7am and 6pm, Monday to Friday (excluding PO boxes).
We really want you to get your box in a convenient way so we recommend that the delivery address be the one you are most likely to be at during business hours. If you are working full time, you may opt for your box to be delivered to your work. Or, if someone is available to receive your box at home, you can choose to have it delivered there.
Can I just sign up to your Monkey Community and not a monthly Box For Monkeys?
Yes, we would love to have you join our Monkey Community!
- You can sign up to our newsletter here
- Follow us on Facebook @BoxForMonkeys
- Instagram @BoxForMonkeys and using the #BoxForMonkeys
- Pinterest /BoxForMonkeys
What happens if I am not at home or available during the delivery time?
If you have chosen for your box to be left in a secure location if you’re not at home, then that is what our courier will do. (You might be shopping, at the park or simply don’t want to answer the door because you’re still in your pyjamas – or is that just me?)
If you have chosen not to have the box left at your door, a card will be left and you can pick your box up from your local post office.
If you don’t pick it up from the post office, we can’t send you another one so get down there and get it!
How do I know where my box is? How do I track it?
Don’t panic – we’ll let you know! The moment we start dispatching boxes from our warehouse we will notify you via email with your tracking number. You can take over from there and see where it is. If you have any issues, please email us at email@example.com. Please remember to include your name and delivery address.
When will my box be sent?
At Box For Monkeys, we take pre-orders for our boxes. We start taking orders from the 1st of the month and finish when they are sold out. If you are on a subscription plan and have pre-bought boxes, we will ship your box on the 3rd week of the month. You will receive a tracking number as soon as your box is shipped.
Will you tell me what is coming in my monthly box?
Each month’s box is different and unisex. We will let you know on social media what is in your box so be sure to follow us…., Facebook, Instagram or Pinterest. You can also check our homepage and see the ‘What’s In A Box?’ section.
Oh dear, something in my box is damaged. How can I get it replaced?
What? We are so sorry! Please take a photo of the issue and email us at firstname.lastname@example.org. Make sure you include all your contact information and the name the box is ordered under so we can get in contact with you.
I just wanted one box, not an ongoing subscription. What can I do?
Ok, easy fixed. Just LOG IN to your account and switch it over.
How can I pay you?
In chocolate. Or bananas… No, just kidding. We take VISA, MasterCard or you can pay using PayPal.
How can I change my payment method?
We try to make it easy for you to do this on your own. Please log in to your account and switch payment options. If you are having issues, please contact us at orders@BoxForMonkeys.com.
How do I change my address?
You’re moving? Yay! Hope it goes smoothly. The great thing is that we will come with you. Just log in to your account and change the address to your new one. Please let us know at least a month in advance.
How do I get my box if it has been delivered to my old address?
Are you friendly with the people that live at your old address? We really can’t help with this unless it goes return to sender. We can then ship it back but we need to charge for reshipping as Australia Post burns us for this!
What is your cancellation policy?
Oh no, don’t leave us! If you have to then simply log in to your account and cancel your subscription. If we have done something wrong, can you please let us know? We love our Monkey Community and want everyone to be happy. Sorry, don’t mean to make you feel bad!
Why has my account been suspended?
Oh dear, something has gone wrong and it may be something we have done. Can you please email us at email@example.com and we will look into it.
I have just won a prize. What’s next?
Congratulations to you and your monkeys! What an exciting day for you! We will contact you with your prize details.
Please take a picture when you receive it and upload to Facebook and/or Instagram. Remember to tag @BoxForMonkeys and #BoxForMonkeys. We would love to share it with our Monkey Community (and shamelessly promote)!